Drinkaware, in partnership with CPL Training Group, has developed a new alcohol vulnerability awareness e-learning course designed to educate employees in on-trade and entertainment venues about the potential risks and vulnerabilities for customers who are drunk.
The e-leaning is designed for staff working inside venues; including bar staff, glass collectors, first aiders and anyone else whose role involves direct contact with customers throughout the night. By equipping staff with the ability to identify alcohol related vulnerability and take steps to help prevent customers from coming to harm, it is of benefit to any bar, club or venue where alcohol is sold. The course covers areas such as ‘what vulnerability means’, ‘what makes a person vulnerable to harm’, ‘how to spot harassment’, ‘how to help customers who have experienced harassment’ and ‘how to act in situations involving vulnerable people’ it also includes other good advice for staff.
The e-learning content evolved from the Drinkaware Crew scheme, which provides training for dedicated staff working in large clubs and venues to promote a positive social atmosphere and to support the welfare of young adults on a night out. The Drinkaware Crew training is endorsed by the British Institute of Innkeeping, and is recommended by the Home Office.