Responsible hospitality guides for servers and trainers

Responsible Service of Alcohol: A Server’s Guide and the accompanying Trainer’s Guide offer good practical advice on responsible hospitality issues and can be used for server training programmes in commercial venues where alcohol is served.

The guides are geared towards serving staff in bars, clubs or restaurants—as well as the retail, hotel and tourism industries generally. They provide valuable tools for promoting a responsible drinking environment.

The two guides were commissioned by The European Forum for Responsible Drinking (EFRD) and developed by Alcohol Focus Scotland (AFS) and underwent extensive peer review by experts and organizations active in responsible hospitality programmes. The guides have been piloted in Hungary. The final documents reflect feedback from the pilot sessions and are suitable for adaptation in different countries and professional contexts. Plans for future implementation are currently being developed and translations of the guides will be follow shortly, contact (EFRD).